Cancellation & Refund Policy
Last updated: 9 October 2026
This page explains how to cancel a ibaxai service and when you can get your money back.
1. Cancelling a subscription
- You can cancel any monthly or annual plan at any time, in the app (Billing) or by emailing or messaging us.
- The service stays active until the end of the period you have paid for. You are not charged again after cancelling.
- There is no cancellation fee.
2. Refunds on subscriptions
- A payment for a period that has already started is not refunded.
- If a service could not be delivered because of a fault on our side, we refund the unused part of that period, or the full payment if the service never started.
- If you were charged twice or charged by mistake, we refund the extra payment in full.
3. Refunds on websites
- You build your website yourself in the app from our templates.
- Full refund if you ask before your website is published.
- After the website is published, the payment is not refunded.
4. How to ask for a refund
Email ibaxai369@gmail.com or WhatsApp +91 74994 14443 with your account email, the payment date and the reason. We reply within 2 working days.
5. When the money comes back
Approved refunds are sent to the original payment method within 7–10 working days. Your bank may take a few more days to show it.
6. Contact
- Shewale Sunil, ibaxai
- Chhatrapati Sambhajinagar, Maharashtra 431001, India
- Email: ibaxai369@gmail.com
- Phone / WhatsApp: +91 74994 14443
These rules are also part of our Terms of Service.
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