Terms of Service

ibaxai is operated by Shewale Sunil, a sole proprietor based in Chhatrapati Sambhajinagar, Maharashtra, India.

These terms apply when you use the ibaxai website, the ibaxai app or any service you buy from us. By creating an account, paying for a service or using the app, you agree to them. If you use ibaxai for a business, you confirm you can accept these terms for that business.

ibaxai provides websites and AI automation services, such as WhatsApp automation, an AI voice assistant, email automation, Google review management, lead follow-up, customer support, social media automation and digital marketing. Each service page in the app shows what is included and its price.

Some services are marked Coming soon. They cannot be bought yet. Joining the waitlist is free and does not commit you to anything.

• You must be at least 18 and give accurate details.
• Keep your password safe. You are responsible for what happens in your account.
• Tell us straight away if you think someone else has used it.

• Prices are shown in the app before you pay. Taxes are added where the law requires.
• Monthly and annual plans renew automatically at the end of each period until you cancel. One-time services (such as a website) are charged once.
• Payments are processed by our payment provider. If a payment fails, the service may pause until it is paid.
• We may change prices for future periods. We will tell you at least 15 days before a change applies to you.

• You can cancel a subscription any time in the app (Billing) or by contacting us. It stays active until the end of the period you paid for, and you are not charged again.
• Subscription payments are not refunded for a period that has started, unless the service could not be delivered because of a fault on our side. Then we refund the unused part.
• Websites: full refund if you ask before your website is published. After it is published, the payment is not refunded.
• Approved refunds go back to the original payment method within 7–10 working days.

You own your business details, content and customer conversations. You give us permission to use them only to provide the services you turned on, as described in our Privacy Policy.

When you connect WhatsApp, Instagram, Facebook, YouTube, Google or email, you also have to follow that platform's own rules. A platform can limit or close an account for its own reasons. We are not responsible for a platform's decisions, outages or rule changes, but we will help you where we can.

You must not use ibaxai to:

• send spam, bulk promotional messages or messages to people who have not agreed to hear from you;
• post fake reviews, or offer rewards for reviews in a way the platform forbids;
• mislead people, impersonate anyone, or break consumer, privacy or advertising law;
• share illegal, hateful, adult or harmful content;
• attack, overload or try to get around the security of the service.

If you do, we may pause or close the service without a refund.

Our automations use AI to write replies and drafts from the business details you give us. AI can be wrong, so keep your details (prices, hours, FAQs) up to date and check important replies. The assistant is set up to hand over to you instead of guessing, but you remain responsible for what your business tells its customers.

We work to keep ibaxai running at all times, but there may be interruptions for maintenance or because of providers we rely on. We may improve or change features. If a change removes something important from a service you pay for, we will tell you, and you can cancel.

The services are provided "as is". To the extent the law allows, we are not liable for indirect losses, such as lost profits, lost business, or losses caused by third-party platforms.

Our total liability for any claim is limited to the amount you paid us for the affected service in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You can stop using ibaxai and delete your account at any time. We may suspend or close an account that breaks these terms or does not pay, after telling you where possible. When an account is closed, your data is handled as described in our Privacy Policy.

These terms are governed by the laws of India. Please contact us first so we can try to solve any problem. If we cannot, the courts in Chhatrapati Sambhajinagar, Maharashtra have jurisdiction.

• Shewale Sunil, ibaxai
• Chhatrapati Sambhajinagar, Maharashtra 431001, India
• Email: ibaxai369@gmail.com
• Phone / WhatsApp: +91 74994 14443